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Training
/ Support
Implementations are judged not only by how seamless
they are in technical / IT terms but also, and often more
importantly, by the amount of user take up and helpdesk
traffic. Ineffective user training and support can turn
a successful implementation into a BAU management nightmare.
Help desk traffic can rise to uncontrollable proportions
if users are not fully competent in using the new system
at the point of go live, thus increasing risk and reducing
operational efficiency.
At trans4orm we believe
in assisting the client with the full project life cycle
from project initiation right through to the successful
migration into BAU. As a matter of course, we incorporate
rigorous training programmes before go live to both users
and support functions, ensuring that all affected parties
are confident in managing the new changes in their every
day working lives.
trans4orm will assist the
go-live process by working with the client to provide
a number of training solutions including;
• Computer based training - online interactive
• training for both the user and the support functions
• Frequently Asked Questions
• Quick Reference Guides
• Structured communications
• Face to face seminars / meetings / workshops
• Process walk through's
• Help desk training
• Floor walking
Strategy
Deployment
Business
Process Re-engineering
Relationship
Management
Quality
Assurance
Change
Delivery
Portfolio
Management
Training / Support |
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